Frequently Asked Questions

Osceola Community Health Services operates 9 clinics across 4 communities. To schedule an appointment as a new or existing patient, contact our Call Center (Monday–Friday, 8:00 AM–5:00 PM). They'll verify your insurance eligibility — or schedule a financial eligibility appointment if you're uninsured — and then book your appointment based on your coverage, provider, and location preference.

All patients have the right to choose their Primary Care Medical Home, including the provider they'd like to see for care.

We offer services on a sliding fee scale based on household size and income. To schedule a virtual financial eligibility appointment, call 407-943-8600 and bring:

1. Valid photo ID
2. Proof of address
3. Proof of income for the past two months

All new patients (and returning patients whose eligibility is over a year old) must complete this visit before their medical or dental appointment. Eligibility is renewed annually.

Medical Accepted Insurance plans:

Medicare

Medicaid

Molina

Aetna Better Health 

Aetna Commercial/Medicare

First Health

Health First Health Plan

Humana Medicaid 

Humana Commercial/ Medicare 

Community Care Plan

Simply Medicaid / Medicare

Sunshine 

Ambetter (Marketplace) 

United Health Care Medicaid/Commercial

AmeriHealth Medicare

Oscar

Evolutions

Blue Cross and Blue Shield

Cigna

Tricare - Humana Military

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Dental Accepted Insurance plans:

Aflac

Delta Care USA

Envolve 

Humana

Medicaid 

DentaQuest

Liberty

MCNA

United Health Care

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Optometry Accepted Insurance plans: 

Medicaid

ICARE

Premier Eye Care

Eyemed

March Vision

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This list is updated regularly. If you don't see your insurance, call us at 407-843-8600.

Appointments must be scheduled in advance. Walk-ins are not available ((except the dental emergencies walk in clinic) .  In order to serve you quickly, some appointments are available same day or next-day.   Appointments must be cancelled 24 hours in advance. Failure to show my result in a charge or loss of ability to make an appointment. For visits beyond 30 days, or for physicals and new-patient appointments, call to schedule and we'll book you within 30 days.

Yes our online platform is HIPAA compliant and your health information is secure and confidential. Patients create their own accounts with their own unique passwords.

For every visit, bring:

• Your insurance card
• A valid photo ID
• A list of your current medications (prescriptions, OTC, vitamins, supplements) — or the containers themselves
• Your usual pharmacy's name and address

Our registration staff will ask you to complete a registration and health history form. This includes your contact info, occupation, age, and any language, hearing, or vision needs — all of which help us deliver the best care and meet insurance requirements. All information is confidential.

Your first visit may focus on a specific acute issue or establish you as a new patient.

Be prepared to discuss:

• Current and past medical history
• Surgical history
• Social history (e.g., tobacco use)
• Sexual history
• Medications and allergies
• Health maintenance history (Pap smears, mammograms, colonoscopy, bone density, vaccines, etc.)
  

Call our Call Center Monday–Friday, 8:00 AM–5:00 PM to reschedule.

Note: Missed appointments are marked as a "No Show" unless you cancel at least 24 hours in advance.

We offer 24/7 provider coverage. After hours and on weekends, call our main clinic number — our answering service will relay your message to the on-call provider. Keep your phone line open, and if you haven't heard back within 20 minutes, please call again. The on-call provider may not be your usual one, so be ready to share your health history.

If your condition is a true emergency, call 9-1-1.

Please email our billing department: billing@osceolahealthcare.org or call the office at 407-943-8600 during regular office hours Monday through Friday 8:00 AM through 5:00 PM and they will be ready to help you.

For your convenience, you may call our main phone number and select the option for billing that is available in our phone tree.

Yes — we have two on-site pharmacies.

Poinciana PharmacyMonday & Friday: 8:30 AM–5:00 PM (closed for lunch 12:30–1:00 PM)Wednesday: 10:30 AM–7:00 PM (closed for lunch 2:30–3:00 PM)Closed Tuesday and Thursday

Stadium Place PharmacyMonday–Friday: 8:30 AM–5:00 PM (closed for lunch 12:30–1:00 PM)

For prescription mail and/or delivery services, please inquire within the pharmacy department. You can find more information about our Pharmacies here.

Prescription refills are typically handled during regular office visits. If you need a refill between visits, the easiest way is to call your pharmacy directly — they'll contact your provider on your behalf. Please allow 1–2 days for processing, and call the pharmacy to confirm it's ready before picking it up.

Your provider may not automatically approve a refill if:

• The medication was intended for short-term use (e.g., antibiotics)
• Your condition needs monitoring and a follow-up appointment
• The prescription is being used faster than prescribed

If no refills remain you will need to make a follow-up appointment with your provider 407-943-8600

As a Federally Qualified Health Center (FQHC), Osceola Community Health Services Board of Directors is continuously recruiting patients including parents or grandparents of patients who are currently receiving health care services from our community health centers. The ideas and insight of those who use the services of the health centers provide invaluable contributions to the overall success.

If you or a family member is an active patient in one of our health centers, and would like to explore the possibility of joining our Board, please email us at: magaly.cruz@osceolahealthcare.org